Cancellation and refund policy

You can cancel a booking yourself, at no charge, at any point until the crew is on the way to you. Open the booking in the app or on your account page and cancel it there.

Once the crew is on the way, call +91 80 4800 1997. We will still cancel it. Whether any part of the visit is charged depends on how far the crew has got, and we will tell you the figure on that call rather than after the fact.

If we cancel a visit — weather, a rig fault, a crew member short, or a site we cannot safely work at — you are charged nothing, and anything already taken is refunded in full. We will offer you the next slot we have.

While you are booking, we hold the slot for a few minutes so nobody takes it from under you. That hold is not a payment and nothing is taken for it. If you do not finish, the hold lapses and the slot goes back.

Some things stop a visit on the doorstep: no access to the car, no permission to work from the building, a site with nowhere to contain the water, or a hazard the crew must not work around. Our terms set out what we need in place.

Where we could not start for a reason on your side, a visit fee may be charged to cover the crew and the travel. Where the reason is ours, it is not. Either way you will be told which it is before an invoice is raised, not afterwards.

Tell us within 48 hours of the handover, with a photograph. We would rather put it right than argue about it: the first answer is a return visit to redo the work at no charge. If that is not practical, or you would rather not have us back, we refund the part of the visit that was not delivered. Every job is handed over with a before-and-after photo set, which is what both of us look at.

Online payments are processed by Razorpay; we never see or store your card or UPI details. A refund goes back to the payment method you paid with, through Razorpay. We raise it within 3 working days of agreeing it, and banks usually take a further 5 to 7 working days to show it on your statement. Cash taken on site is refunded by UPI to a number you give us.

A plan covers one vehicle. You can pause it at any time and unused visits roll over — a plan is not a use-it-or-lose-it subscription, so an unused visit is not a refund question in the first place.

If you want to stop a plan altogether, tell us and we will stop billing it from the next cycle. Visits you have already paid for and not taken stay available to you. What each plan includes is on the plans page and in the app when you subscribe.

Call +91 80 4800 1997 or email hello@vahaanspa.in with your booking reference. You do not need to put it in writing first — a call is enough to start it.

We will update this page if the policy changes, and the date at the top changes with it. The version that applies to a booking is the one published when you made it.