How can we help?
Last updated 13 September 2026
Call +91 80 4800 1997 or email hello@vahaanspa.in. We answer 9 am to 8 pm, all days.
01Changing or cancelling a booking
Open the booking in the app or on your account page and cancel it there, any time until the crew is on the way. Once they are moving, call us.
02Forgotten password
On the sign-in screen, choose “Forgotten your password?”. We email a 6-digit code to the address on your account. If your account has no email address, call us and we will reset it for you.
03Payments and invoices
Payments are handled by Razorpay. Every visit gets a GST invoice, which you will find in the booking. A refund goes back to the payment method you used; banks usually take 5 to 7 working days to show it.
04Deleting your account
You can delete your account from the app or this website. See deleting your account for what is removed and what we have to keep.
05Crew members
If you work on a VahaanSpa crew and cannot sign in to the crew app, ask your ops lead. Crew accounts are set up and closed by the ops team.
06Privacy
Read our privacy policy for what we collect and why.